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Monday, October 21 • 10:45am - 11:45am
How to Deal with Difficult People

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Let's face it. Sometimes, we have to deal with someone who's just really difficult. Perhaps they're demanding, complaining, or tyrannical. Maybe they act inappropriately or they're dishonest. Regardless, they're just difficult and yet, they may be a church staff person or a member. In this session, you'll learn valuable techniques for dealing effectively with challenging people. You'll learn how to deal with someone who's always complaining and never satisfied, someone who is dishonest, someone who is verbally abusive, someone who is threatening, and other types of difficult people. (You know the type, right?) You'll learn how to say no without alienating the other person. You'll also learn when it's appropriate to terminate the relationship and how to do so respectfully. You'll probably never be able to avoid difficult people entirely, but you certainly can learn how to manage them positively.

Speakers
avatar for Don Crawley

Don Crawley

President, Crawley International, Inc.
The author of seven books for IT people, Don informs IT audiences worldwide on how to enhance IT customer service with compassion and respect.


Monday October 21, 2019 10:45am - 11:45am
B158

Attendees (46)